Terms & Conditions
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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the Canada, United States and other copyright laws, and is the property of TRADE WEST | refreshing space. The collective work includes works that are licensed to TRADE WEST | refreshing space. Copyright 2023, TRADE WEST | refreshing space ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with TRADE WEST | refreshing space or purchasing TRADE WEST | refreshing space products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with TRADE WEST | refreshing space or to purchase TRADE WEST | refreshing space products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by TRADE WEST | refreshing space. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of TRADE WEST | refreshing space used in the site are trademarks or registered trademarks of TRADE WEST | refreshing space
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and carry various warranties. To the fullest extent permissible pursuant to applicable law, TRADE WEST | refreshing space handles all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. TRADE WEST | refreshing space does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. TRADE WEST | refreshing space does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
TRADE WEST | refreshing space shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if TRADE WEST | refreshing space has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a TRADE WEST | refreshing space product is mistakenly listed at an incorrect price, TRADE WEST | refreshing space reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. TRADE WEST | refreshing space reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TRADE WEST | refreshing space shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by TRADE WEST | refreshing space without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
TRADE WEST | refreshing space may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to TRADE WEST | refreshing space.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the Province of Saskatchewan. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of TRADE WEST | refreshing space products) shall be in the Provincial or federal courts located in Regina, Saskatchewan Canada. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of TRADE WEST | refreshing space products) must be commenced within one (1) year after the claim or cause of action arises. TRADE WEST | refreshing space's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. TRADE WEST | refreshing space may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a TRADE WEST | refreshing space or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
TRADE WEST | refreshing space does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, TRADE WEST | refreshing space is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, TRADE WEST | refreshing space reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to TRADE WEST | refreshing space in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless TRADE WEST | refreshing space, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, TRADE WEST | refreshing space may link to sites operated by third parties. However, even if the third party is affiliated with TRADE WEST | refreshing space, TRADE WEST | refreshing space has no control over these linked sites, all of which have separate privacy and data collection practices, independent of TRADE WEST | refreshing space. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, TRADE WEST | refreshing space seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
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SHIPPING INFORMATION
When will I receive my order?
As our products are shipped directly from our warehouse/distribution facility, lead times vary. Products indicated as being QuickShip leave the factory anywhere from 24 hours to 6 weeks from receipt of your order. To check the status of your order - Contact our Customer Service department at 800-567-9998.
HOW MUCH WILL IT COST TO SHIP?
Look for the Free Shipping icon by select items, which means our price includes shipping to anywhere in Canada. For items that do not have Free Shipping, we are pleased to be able to provide you with online freight quotes on orders less than $10,000.00. For larger orders, a Trade West representative will contact you and let you know how much we will charge you for shipping . We have chosen not to use freight figures calculated by a computer program for larger orders, but rather to provide you with a customized shipping quotation for your unique order.
INTERNATIONAL SHIPPING
Need your furniture shipped across the border? Overseas? No problem. Call us at 800-567-9998 for our shipping rates and we will help you with all the necessary arrangements.
HOW WILL MY ORDER SHIP?
Smaller products can be shipped via FedEx/UPS/Purolator/Canada Post/US Post
Larger shipments must be shipped on a truck. When goods are shipped via Standard Delivery using a common carrier the standard delivery is called “tailgate delivery” which means the truck driver is only responsible to move the furniture to the tailgate (back) of the truck. You are responsible to unload the furniture from the truck and carry it into your building.
However, most common carriers offer optional services;
Notify Before Delivery: You may request to be notified of the date and approximate time of the delivery. When a shipment is ready to ship, the trucking company will call you within approximately 24 hours to arrange for a convenient time for the delivery.
Liftgate Delivery: This type of service is recommended for heavier or larger shipments. A liftgate (a steel elevator-like platform at the end of the truck) is used to lower the merchandise off the truck down to the street level.
Assisted Inside Delivery: The truck driver will help you offload the goods from the truck and bring them into the first dry area of your building.
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How do I return an item?
RETURNS & DAMAGES
Returns: How do I return my order?
A return authorization must be issued before returning any merchandise. A restocking charge, as well as round trip freight charges, will be charged.
All items must be in the original carton, unassembled and unused. Please note that returns cannot be made after the product has been assembled. Custom orders are non-returnable. Many products (e.g. upholstered items) are considered custom items and are non-returnable. Please call us at 800-567-9998 for details.
Returns cannot be made after 30 days.
Damages: What if my order is damaged?
Please count and examine all packages at time of delivery. If there is a shortage, please note how many cartons are short on the delivery receipt. If the cartons are damaged, please note the damage on the delivery receipt. If the cartons are severely damaged, do not accept the shipment. The customer has a right to accept partial shipments and refuse the remainder damaged units. If a carton shows appearances that contents inside may possibly be damaged, insist that it be opened right at that time, and both you and the driver should make a joint inspection of the contents. Any such concealed damage should likewise be noted on the delivery receipt and on your copy. Be sure to retain your copy. Trade West should be advised immediately.
If concealed damaged is discovered after the receipt of the merchandise, Trade West must be notified within five (5) days to enable us to replace parts or the damaged product at no cost to you. Please contact our Customer Service Dept. at 800-567-9998 to report any type of problem you encounter, and our customer-service team will assist you to resolve the problem.
SHIPPING CLAIMS
If your order was damaged in shipping, Trade West will file a shipping claim on your behalf. Here is what you should do after notifying us:
Retain damaged items — not only must damaged items be held at the point where received, but the cartons and all inner packing materials must be held until an inspection is made by a carrier inspector.
Document all your correspondence in writing. If possible, please provide pictures of damaged containers as well as the contents of the containers. This documentation will enable Trade West to settle the claims faster and more efficiently.
Steps to take when carrier makes inspection of damaged items:
Have damaged items in receiving area. Make certain the damaged items have not been moved from the receiving area prior to discovery of the damage. Allow inspector to inspect damaged items, cartons, inner packing materials and freight bill. Be sure to retain your delivery receipt. It will be needed as a supporting document when claim is filed.
After the inspector fills out inspection report, carefully read it before signing. If you do not agree with any facts or conclusions made by the inspector on the report, do not sign it. Unless repairs will be completely satisfactory, be sure the inspector requests replacement on the inspection report.
Forward your copy of the inspection report and delivery receipt to Trade West and a freight claim will be filed on your behalf. Should you choose to do so, you may file your own claim. Trade West will take no responsibility should your claim be declined.
Steps to take after inspection has been made:
The damaged merchandise must be held in original cartons. Trade West will advise you of the disposition of the damaged unit when the claim is settled. The customer must make the product available for salvage pick up.